Refund policy

SHIPPING & DELIVERY
We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.

ONCE YOU PLACE AN ORDER ON OUR WEBSITE, A CONFIRMATION CALL WILL BE DONE IN ORDER TO VERIFY YOUR ORDER,
We ship your order within 24-72 hours.
You can expect your order to be delivered to you in 2-4 working days in major cities and 8-10 days for other locations as per your pin code.
You can track your order online once it is dispatched. While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail
EASY EXCHANGE

OUR SIMPLE 7 DAYS EXCHANGE POLICY/RETURN POLICY (IN BOTH THE CASES GIFT CARD OR EXCHANGE TO BE ISSUED TO CUSTOMER)

NO EXCHANGE OR RETURN APPLICBLE ON OFFER BUY ANY 5 FOR 999.

 

AND SO ON

AS WE OURSELVE HAVE TO INCUR THE SHIPPING CHARGE OF TO AND FROM CUSTOMER AND OTHER ORDER PROCESSING FEES AND WE ARE CHARGING ONLY A FRACTION OF IT FROM OUR CUSTOMERS.

Products bought during EOSS and Flash Sale cannot be Exchanged. Please contact customer care to know more.
At Tandul, we are committed to customer delight and making online shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll send a replacement product upon receipt of returned products.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged Tandul packing with all tags attached. 
Replacement products will be typically shipped within 4 working days of receiving the returned products.



HOW DO I INITIATE AN EXCHANGE?
Ensure the items you would like to return meet our guidelines:

Step 1: Email us at laxmitradersnoida@gmail.com into initiate exchange.

Step 2: Put the items in the Tandul Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and courier it to us at the below mentioned address.
Step 4: Kindly email us the AWB or Reference number at laxmitradersnoida@gmail.com
REFUND POLICY
REFUND WILL BE DONE TO CUSTOMERS IN THE FORM OF GIFT CARD WHICH THEY CAN USE FOR PURCHASING OTHER ITEM.
TIME TAKEN TO ISSUE GIFT CARD WILL BE 3-4 DAYS AFTER RECIEVING THE RETURN PRODUCT